How It Works

Overview

Certified NortonLive experts are available 24/7 to give you friendly, personalized help to detect and eliminate computer problems and keep your computer running its best. It’s all done over a secure Internet connection. So there’s no need to lug your computer to a shop or let strangers into your home. Save yourself time and money and avoid hours of unnecessary frustration. *

How NortonLive Services Work

Your NortonLive expert will:

Promptly answer your call or chat request.
Discuss your computer problem(s) and determine how NortonLive can help.
Connect securely to your computer over the Internet.
Fix your computer while you watch.
Test your PC to ensure it’s working properly.
Tell you what problems where found and how they were fixed.
Recommend ways to protect your computer and keeping it running smoothly.
Answer any questions you may have.

Why Choose NortonLive?

It’s fast, affordable and more convenient than in-store repair or a service call.
It’s from Norton, the global leader in computer security.
We have over 2,000 technical experts with unmatched expertise in fixing computer problems.
Our certified technicians use tools based on the same Norton security software trusted by millions of customers worldwide.
We solve thousands of computer problems daily.
Over 90% of our more than 1 million customers rate their overall satisfaction as Satisfied to Extremely Satisfied**
Our services are available 24x7 in English-speaking countries and in 11 other languages (Mon-Fri 09:00-17:00 in other parts of Europe & Asia).

*	Each NortonLive Service is a one-time service that is subject to acceptance of Symantec’s NortonLive Services Terms & Conditions. NortonLive Services expire 30 days after your purchase date.
**	Customer satisfaction rating based on voluntary survey results collected from NortonLive customers over a six month period in 2009.

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My virus is gone and your team did an awesome job!!! I really appreciate your help. I will be recommending this service strongly going forward!!Read all Testimonials