Product Return Form

Product Return Form (Europe and Middle-East)

Mail this original page with a photocopy of your original receipt and the CD-ROM of your Norton product to:

Symantec Consumer Support
PO Box 5689
Dublin 15, Ireland

Please allow six weeks for the refund to be processed.

Please note that we only provide refunds for Home User products. For Enterprise products, including Small Business Solutions, please contact Enterprise Customer Service.

Symantec offers a 60-day money back guarantee on all its Norton products (boxes or downloads).

TERMS:
A. Purchases will be refunded to your nominated bank account.
B. Shipping and handling fees are not refunded.
C. VAT is not refunded to companies.
D. Signature of this completed form indicates that you have uninstalled this product from your computer.
E. Please note that we are unable to refund to Internet-based bank accounts. We apologise for any inconvenience this may cause.
F. Symantec do not provide refunds for second-hand purchases of Symantec products made on any Web site, any purchases made on auction sites, or for purchases which are unauthorised or illegally obtained and/or distributed.

Complete the relevant fields below in CAPITAL LETTERS.
Items with an asterisk (*) are required for processing your refund.

First Name *

Last Name *

Company

Address *

City *

Post code *

Country *

Phone number *

Email address

Product Purchased

Version number

Language

Date of Purchase

Subscription order number

Currency

Amount

Reason For Return

Bank refund:
Please Note: An IBAN number is needed if you are requesting a refund from a country other than UK, Ireland, Germany, France and The Netherlands. If you paid by American Dollar in any of the above countries, an IBAN number is also needed. You will find your IBAN number on any bank statement or you may obtain it from your bank.

Bank name *

Bank address *

Bank postcode *

Bank city *

Swift code

**Israel** Please provide your bank branch swift code.

IBAN number

Sort code *

Account number *

**Israel** Please provide the branch number (3 digits)+ account number (no more than 9 digits).

Account holder name

I hereby state that I have read and agree with Symantec's terms for the requested refund.

Signature

Date

PRINT THIS PAGE

Note: Before sending the form, make sure to include:

The completed and signed product return form.
Your product CD with the envelope that it came in.
Please do not send the original Symantec box, packaging, or manual.
A photocopy of your original receipt on an A4 sheet of paper.
The itemised receipt must include the amount, currency, date of purchase and store name.
Send only a photocopy of your original receipt. Do not send a photocopy of your credit card statement.
Symantec cannot process refunds without a receipt .