* To be eligible for the Virus Protection Promise, you must purchase, renew or upgrade your Norton subscription directly from Symantec, or subscribe to the Norton Automatic Renewal Service. If a Symantec service representative is unable to remove a virus from your device, then you may receive a full refund on the actual price paid for the Norton subscription, or if a Norton bundle, the total Norton bundle price paid (net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable) and only for the current paid subscription service period for that subscription or subscription bundle. The Norton subscription must be installed and activated on your device prior to the time it is infected by a virus. The refund does not apply to any damages incurred as a result of viruses.
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