Family Resources

Keep your family safe

Learn about online safety issues for children and teens
so you can educate and protect your family.

Marian Merritt, Internet Safety Advocate

As a dedicated Web user, I'm delighted to be Norton's Internet Safety Advocate. I aim to provide consumer-friendly insights into the technology issues impacting us all. With ten years of experience helping to create great Norton software products, I'm committed to protecting consumers like you.

Read Marian's answers to these recent questions:

  • Q. Does Norton offer parental controls?
    A. Parental controls management is available with Norton Internet Security and Norton 360. Antispam software is also included. Norton Family, a smarter way to keep your kids safe online, is available for free.
  • Q. What is cyberbullying, and what can I do about it?

    A. Cyberbullying is a nasty phenomenon wherein people use electronic communication to harm others. With so many kids using email, social networking, and even texting from cell phones, there is more direct communication than ever before. Unlike offline forms of communication, such as telephone conversations, however, these "chats" and "messages" are being digitally stored somewhere. So, they can be forwarded to someone other than the original recipient, they can be edited to distort the communication, and they can be published to different places (such as to a blog or social network profile page). Once the communication is "out there," you have lost control of it.

    Teach your children to be thoughtful with their words and to consider how a message might be abused or altered. Discuss with children the need to watch their words and deeds and consider the feelings of others.

    Should your children become victims of cyberbullying, talk with them about the event and discuss how to cope with it. Involve teachers and administrators at their school. Don't hesitate to contact other parents--they may have no idea what is going on. Children should be empowered by technology, not made victims of it.

  • Q. How do I add my Norton product to another computer?

    A. If you own one of our security suites like Norton Internet Security or Norton 360, your product includes a license good for up to three computers in your home. To add your product to another computer, you will need your product key to complete the installation. Most likely you were sent the product key (a string of letters and numbers) in your emailed store receipt (if you purchased at our online store), or it was in your product's original packaging.

    If you no longer have the product key available, visit your Norton account to recover it. Here's a helpful webpage with step-by-step instructions on what to do next.

  • Q. I assume that my Internet Service Provider (ISP) gives me all the protection I need for online safety. Is that true?

    A. Many ISPs do offer increased levels of protection to help you manage your online safety. But as a consumer, you have to select these programs and understand what is left for you to manage yourself. Many of the services from ISPs require separate downloads, higher-priced subscriptions, and ongoing management. Some even describe their service as "reinforcing" traditional security software. For more information on products you can buy for online safety, go to Products & Services.

  • Ask Marian a question.

Articles

Read Marian's articles on Internet safety and the technology issues that have an impact on all computer users.

  • 10 Tips to Keep Your Kids Safe Online
    Parents know that protecting their children online is an ongoing challenge that seems to grow day by day. Learn about the three biggest areas of concern and how to keep your kids safe on the Internet.

    Read more

  • Plan Your Vacation Online Safely
    Getting ready for that getaway has never been easier, thanks to the Internet. Booking reservations or asking for recommendations is just a keystroke away. But be careful not to jeopardize your security while you're gone.

    Read more

  • How to Manage Your Finances Online Securely
    As long as you take precautions when making online transactions, the benefits of managing your finances online can outweigh your safety concerns. Learn how to say goodbye to paper bills and statements.

    Read more

View article list

Marian's Blog

Stay current with Marian's timely takes on Internet safety issues and online security news.

Premium Text Scams Spark Mobile Carrier Lawsuit

It's happened to one of our family phones; apparently it's happened to CNET reporter Elinor Mills. Be sure you regularly check your family's mobile phones for any unexpected premium text services.
Read more

Symantec Discovers Money Mule Scam Targeting Job Seekers

Symantec Security Response has recently discovered a new twist on an old problem for those seeking a new position. In the past, there have been scams targeting job seekers, just as there are scams targeting almost any vulnerable group (i.e. children, elderly, online daters).
Read more

Winning by Playing by the Rules: Social Networking Is Not for the Very Young

Sometimes I feel like such an old fuddy duddy. Why? I don't let my 9 year old have a social networking account. I have several reasons (and fortunately my husband and I agree on them).
Read more

Celebrity and Other Clickjacking Scams in Social Networks

It's not new but after seeing a rash of click and "likejacking" scams flutter past me in my own social network, I want to remind everyone that these scams start with real looking and enticing links to view salacious, shocking, heart-warming, or unique video or photos.
Read more


See entire list of blogs

Watch Marian’s videos for brief tips on these topics:

Video 1: Introduction

Video 2: What Are Kids Doing Online?

Video 3: Using Software and "The Talk"

Video 4: Awareness

Video 5: Rules

Video 6: Other Online Threats

Video 7: Social Networking

Video 8: Online Family Safety Resources

Norton Family

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Family Online Safety Guide

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Global insights into family life online.