If you have an annual subscription, you can cancel your contract and request a full refund within 60 days of purchase. For each annual renewal or free trial, you can request a full refund within 60 days of being charged, and after the 60 days, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.
In case of Norton Ultimate Help Desk 1-device annual subscription purchase, you can cancel your contract and request a full refund within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.
To learn more about your contract cancellation and refund rights, and for exceptions, visit our Cancellation and Refund Policy.