We're making your Norton app easier to use and simpler to set up just the way you want. And you'll still have same strong Norton cyber protection you expect, no action required.
New look and feel, same strong protection
Easy
Your Norton app is getting a facelift that makes it easier to use.
Safe
You’ll have the same Norton cyber protection you expect.
Yours
Easier to set up your protection just the way you want.
Automatically upgrade
The upgrade will happen automatically as long as you are connected to the internet. We’ll send you an email as soon as your new Norton app experience is ready.
Easy to use
We’ve made it easier to use your Norton app, from antivirus to identity protection and everything in between, depending on your plan. Now you’re always in control.
Not all features are available in all countries or plans
Make it yours
It's easier than ever to set up your Norton protection just the way you want. We created the new experience with your needs at the core, so making it yours is simple.
Frequently Asked Questions
Beyond the look and feel of the Norton app, we made a few changes to the features you have available.
We have added the following features:
- Sandbox – allowing you to open suspicious apps and files in a secure environment (Windows only).
- Quarantine – a secure environment for suspicious files and viruses that won’t allow them to infect your device (Windows and Mac).
- Sensitive Data Scan – part of Cloud Backup, it works in the background to identify sensitive data on your device that you might want to store in the cloud (Windows only).
And we’ve made a few changes to existing features:
- SafeCam – in Norton 360 plans we’ve added protection for your microphone in addition to your webcam (Windows only).
- Ransomware Protection (formerly Data Protection) – this feature has been renamed to make it more intuitive and easier to find.
- Email Protection – this feature now works for any email client, not just Outlook (Windows only). We have removed the Anti-Spam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection.
The upgraded Norton desktop app experience has significant improvements over the existing one based on feedback from Norton users around the world. It has gone through rigorous testing and demonstrably performed better in user surveys and feedback. We’re confident that all of our users will enjoy the upgraded Norton app experience, which is why we are making the change universal for all users of Norton desktop applications for Windows and Mac.
We are providing the upgraded experience to users in groups, in order to maintain an orderly process and ensure a positive user experience. This means that some users may have the upgraded experience before others. If you’ve received any communications from Norton about it (email or message in your Norton app) then you should be getting the upgraded experience soon.
If you are using the Norton app on multiple computers, the upgrade may happen at different times for each computer.
In some rare cases, you might need to restart your computer in order to see the new experience. If you still don’t see the upgraded experience, make sure you have Automatic LiveUpdate turned on.
Your custom settings will be replicated in your new Norton app experience.
System Requirements
Not all features are available on all devices and platforms.
Norton Parental Control, Norton Cloud Backup, and Norton SafeCam are presently not supported on Mac OS.
Windows support includes devices using x86/Intel and AMD Snapdragon/ARM chips.
Versions using Snapdragon/ARM do not include Parental control.
Windows™ Operating Systems
Compatible with Microsoft Windows 11
Microsoft Windows 10 (all versions)
Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later with SHA2 support
Mac® Operating Systems
Current and previous two versions of Mac OS.
Features not supported: Norton Cloud Backup, Norton Parental Control, Norton SafeCam.
Android™ Operating Systems
Android 8.0 or later. Must have Google Play app installed. Multi-user mode not supported.
iOS Operating Systems
iPhones or iPads running the current and previous two versions of Apple® iOS.
Available for Windows™ PC, Mac®, iOS and Android™ devices. Norton Secure VPN may be used on the specified number of devices during the subscription term.
Windows™ Operating Systems
Microsoft Windows 11/10 (all versions except Windows 11/10 in S mode).
Microsoft Windows 8/8.1 (all versions).
Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later.
Some of the existing Norton Device Security and Norton Secure VPN products are not compatible with Windows OS on ARM devices.
Mac® Operating Systems
Mac OS X 10.12.x (Sierra) or later.
Android™ Operating Systems
Androids running 10.0 or later. Must have Google Play app installed.
iOS Operating Systems
iPhones or iPads running the current and previous two versions of Apple® iOS.
No one can prevent all cybercrime or identity theft.
The Norton brand is part of Gen.
Copyright © 2024 Gen Digital Inc. All rights reserved. Gen trademarks or registered trademarks are property of Gen Digital Inc. or its affiliates. Firefox is a trademark of Mozilla Foundation. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. and other countries. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Other names may be trademarks of their respective owners.
