Why is my internet so slow? 11 common causes and how to speed it up

If you’re frustrated with your broadband speed, you’re not alone. This guide explains 11 common reasons for a slow internet connection and offers practical tips to get your connection running at full speed. We've got you covered, from optimising router placement to managing network congestion.

1. Router placement

Router placement is critical for ensuring your Wi-Fi signal is strong and consistent throughout your home. For example, placing your router too low to the ground or between thick walls can interfere with the signal and lead to slow internet speeds.

2. The signal doesn’t reach far enough

If your home is large, you might experience slower internet speeds or a weak connection in rooms farther from the router. Moving the router to a more central location or moving the affected device closer to the router can help, but these aren’t always practical solutions.

A Wi-Fi extender (or repeater) can help solve this issue by increasing the range of your Wi-Fi network. Wi-Fi extenders work by receiving Wi-Fi signals from your router and then re-transmitting them to cover hard-to-reach places around your home.

3. Network congestion

Network congestion occurs when data packet traffic exceeds your network's capacity, resulting in a slower connection. Think of it like a traffic jam — when too many cars are on the road, everyone must slow down.

Multiple devices connected to a network can cause network congestion, especially if they’re using a lot of bandwidth. Streaming, video calls, Internet of Things (IoT) smart devices, and online gaming are often the worst offenders for bandwidth usage.

4. Signal interference

Signal interference can be caused by other devices disrupting your W-Fi network, which can slow down the speed. For example, electronics like microwaves and Bluetooth devices can interfere because they operate at a similar frequency to many W-Fi networks.

5. Outdated router

Wi-Fi routers age over time, leading to reduced performance and slower speeds. Many experts recommend replacing your Wi-Fi router every three to five years to ensure optimal performance.

These are some key signs your Wi-Fi router is outdated and may need to be replaced:

• Firmware updates have stopped: Manufacturers eventually discontinue firmware updates for older routers, which can negatively impact router security and performance.
• Overheating: While some warmth is normal, a router that feels hot to the touch could signal that the internal components are overheating, affecting your connection.
• Frequent disconnections: If your devices randomly disconnect from Wi-Fi and disrupt your connection, you may need a newer router.
• Random rebooting: Frequent, unexpected reboots are another sign of an outdated router.

6. ISP throttling

ISP throttling is when your internet service provider (ISP) deliberately slows your internet speed to manage total network bandwidth usage. ISP providers do this for various reasons, including to regulate traffic, enforce data caps, and deal with network congestion.

In lots of cases, ISP throttling isn’t noticeable. However, at times, you may experience performance issues like buffering and lagging when your network is being throttled.

7. Background apps

Apps or programmes left running in the background can affect network performance even when you’re not actively using them. These apps continue to execute processes — like receiving notifications, installing software updates, or tracking location — even while not in use. This can use up bandwidth and slow your internet speed.

8. Insufficient internet speed

If your internet plan’s guaranteed speed isn’t fast enough for your online activities, you may experience performance issues, especially during data-intensive tasks such as streaming or gaming.

Internet speed is measured in megabits per second (Mbps). The ideal speed for you depends on how many users are on the network, the total number of connected devices, and what the network is used for.

9. Malware or viruses

If you’ve purchased fast broadband speed, but you’re still experiencing persistently slow internet, it might be a sign of malware or viruses on your connected devices. These malicious programmes often consume a significant amount of bandwidth as they transmit data, potentially causing noticeably slower speeds.

If your router has malware, it can affect the internet speed of all connected devices. To check if your router may be infected, log in to your router’s administrative interface and review the list of connected devices. If you notice any unfamiliar device names, disconnect them from your network immediately.

10. Damaged hardware or cables

Faulty hardware, cables, or other equipment can be the reason why your Wi-Fi is so slow. For example, a bent or frayed Ethernet cable can disrupt your connection, while a damaged modem or router may hamper network performance.

11. Outdated devices

Outdated devices actively using your network can lead to slow internet for other connected devices. While they don’t take up more bandwidth, older devices may struggle to handle modern internet speeds and create a bottleneck.

How to increase your broadband speed

In addition to troubleshooting specific issues, there are other ways to improve a slow internet connection by optimising both your router and the devices connected to your network.

Struggling with slow Wi-Fi? Here’s what you can do:

1. Disconnect devices you’re not using

Disconnect from your network devices that you’re not currently using, especially those running background apps. This prevents unnecessary bandwidth consumption, allowing faster speeds for the devices in use.

2. Use an Ethernet cable

If your Wi-Fi is slow, plug your device directly into the router using an Ethernet cable. A wired connection typically offers faster speeds since it removes any interference caused by wireless signal transmission. Use a short, high-quality cable for the best performance.

While an Ethernet cable is beneficial for stationary devices like computers and game consoles, it won’t solve connectivity issues for mobile devices like phones.

3. Set up a guest network for visitors

Creating a guest network allows you to manage bandwidth to ensure your primary devices maintain optimal performance. It also helps secure your Wi-Fi and limits how many devices use your main password, boosting your network and device security.

4. Restart your router

Sometimes, restarting your router is all you need to get your internet running smoothly again. While it doesn’t directly increase speed, rebooting clears the cache and refreshes the connection, allowing the router to select a less congested channel, potentially boosting performance. Make sure you unplug it for at least 30 seconds to allow it to reboot.

5. Get a VPN

If you suspect that your slow internet is due to bandwidth throttling by your ISP, a VPN can help. By hiding your online activity, a VPN helps stop your ISP from monitoring and throttling your connection.

6. Clear your browsing history and cache

Clearing your browsing history and cache on your devices can help improve both internet speed and overall performance. Cached data can take up significant storage space, slowing down web page loading times.

7. Try a different ISP provider

If none of these tips improve your internet speed, it may be time to consider switching to a different ISP provider. Since different providers vary in speed and reliability, finding an alternative may improve your connection. And if you haven’t switched to fibre-optic internet, that can significantly increase speeds.

Help increase your internet speed

Use the above tips to determine why your internet is slow and take steps to improve it. If you’re still having trouble, consider using Norton Ultimate Help Desk to tackle tech issues like slow internet speeds.

Whether you need help with your network or a specific device, expert Norton technicians are available 24/7* to help get your internet and devices running smoothly again.

FAQs

Tired of wondering why your broadband is so slow? Here are answers to some of the most common questions.

How do I find out what's slowing down my internet?

To troubleshoot a slow internet connection, use an online tool like Speedtest.net, which measures the speed being delivered by your network and compares it to your ISP plan. You can also use an Ethernet cable to rule out Wi-Fi connection issues or a Wi-Fi heat map to identify dead zones.

If problems persist, check with your ISP provider for any outages, maintenance, or throttling that may be affecting your connection.

Why is my internet so slow on my phone?

If your internet is only slow on your phone, the issue could be due to poor signal strength, too many apps running in the background, a malware infection, or outdated software.

What internet plan do I need?

The internet plan you need depends on your intended usage. For intensive online activities like streaming, gaming, or video conferencing, especially if multiple devices are connected, 100Mbps minimum is a good starting point. You may need a faster plan if you have lots of devices that engage in high-bandwidth activities.

Why is my download speed so slow when I use a VPN?

A VPN can slow down your internet speed because it routes your connection through a VPN server and encrypts your data, which adds extra steps to the connection process.

I have high-speed internet but slow buffering on my TV, how can this happen?

Buffering doesn’t just depend on your broadband speed — other factors can play a role too. Network congestion from other devices being on the same network, your TV software, or issues within the streaming service can all contribute to a possible delay. If you’re experiencing this issue, try troubleshooting to pinpoint the root cause.
 

* 24/7 Support is available in English only. Learn more at norton.com/globalsupport.